Privacy Policy

1. Introduction

Pipedrive OÜ ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all users of our programming education services, including students, parents, and website visitors.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact information (name, email address, phone number)
• Child's information (name, age, programming experience level)
• Payment information (processed securely through third-party providers)
• Communication records (emails, messages, support tickets)

2.2 Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide programming education services and manage enrollments
• Communication: To respond to inquiries and provide customer support
• Course Management: To track student progress and provide personalized learning experiences
• Marketing: To send information about new courses and updates (with consent)
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To analyze website usage and improve our services

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: To fulfill our educational services agreement
• Legitimate Interest: To improve our services and ensure website security
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing

We may share your information with:

5.1 Service Providers

• Payment processors for secure transaction handling
• Email service providers for communications
• Cloud hosting services for data storage
• Analytics providers for website improvement

5.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

6. Children's Privacy

Our services are designed for children, and we take special care to protect their privacy:

• We obtain parental consent before collecting children's personal information
• We limit data collection to what is necessary for educational purposes
• Parents can review, modify, or delete their child's information at any time
• We do not sell or rent children's personal information to third parties
• We implement additional security measures for children's data

7. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and backup systems

8. Your Rights

Under GDPR and applicable privacy laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw consent for marketing or cookies

9. Data Retention

We retain your information for as long as necessary to:

• Provide our educational services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain student records for educational continuity

Typically, we retain student data for up to 7 years after course completion, unless longer retention is required by law or requested by the student/parent.

10. International Data Transfers

As an Estonian company, we primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

11. Cookies

We use cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate or your local data protection authority.